Terms of service

Terms of Service

1. About Us
This website is operated by IDEALSTORE. Throughout the site, “we”, “us” and “our” refer to IDEALSTORE. By using our website or placing an order, you agree to these Terms of Service and the policies published on our website.

2. Products
We make reasonable efforts to ensure product descriptions, images, prices and other information are accurate. Product colours and appearance may vary slightly depending on your screen or device.

All products are subject to availability. We may withdraw or change products where necessary.

3. Orders & Payment
When you place an order, you are making an offer to purchase the products. An order is accepted when we confirm acceptance of your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, or we reasonably suspect fraudulent activity. If payment has already been taken for an order we cannot fulfil, the appropriate refund will be issued.

Prices and any applicable delivery charges will be shown before you complete your purchase.

4. Delivery
Orders are processed and delivered in accordance with our Shipping Policy. Delivery dates are estimates and delays may occasionally occur due to circumstances outside our reasonable control.

Risk in goods purchased by consumers remains with us until the goods are delivered to you or to a person you have identified to receive them, except where applicable law provides otherwise.

5. Returns, Cancellations & Refunds
Returns, cancellations and refunds are handled in accordance with our Returns & Refund Policy and applicable UK consumer law.

Nothing in these Terms limits or excludes your statutory consumer rights.

6. Prices & Errors
We may change our prices at any time, but changes will not normally affect orders already accepted.

If we discover an obvious pricing, description or availability error relating to an order, we may contact you to correct the issue or cancel the affected order and provide any refund due.

7. Acceptable Use
You must not use our website for unlawful or fraudulent purposes, interfere with its security or operation, introduce malicious software, attempt unauthorised access, or infringe the rights of IDEALSTORE or any third party.

8. Intellectual Property
Content belonging to IDEALSTORE on this website, including our branding, text, graphics and original materials, may not be copied, reproduced or commercially exploited without permission, except where permitted by law.

Third-party trademarks, product images and other materials remain the property of their respective owners.

9. Third-Party Services
Our website may use or link to third-party services, including payment, delivery and technology providers. Their own terms and privacy policies may apply when you use their services.

Our online store is powered by Shopify. Purchases from IDEALSTORE are transactions between you and IDEALSTORE, not Shopify.

10. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under UK consumer law.

We are not responsible for losses that were not reasonably foreseeable or for losses resulting from circumstances outside our reasonable control.

11. Privacy
Personal information is handled in accordance with our Privacy Policy.

12. Changes to These Terms
We may update these Terms from time to time. The latest version will be available on our website.

13. Governing Law
These Terms are governed by the applicable laws of England and Wales. If you are a consumer living elsewhere in the UK, you may also have rights under the laws and courts applicable where you live.

14. Contact Us
If you have any questions about these Terms or an order, please contact us using the contact details provided on our website.