Refund policy

Returns & Refund Policy

We want you to be happy with your purchase from IDEALSTORE.

Change of Mind Returns
For most online purchases, you can tell us you wish to cancel within 14 days of receiving your order. You then normally have a further 14 days to return the item.

Items should be returned in good condition with all accessories and, where reasonably possible, the original packaging. We may reduce a refund if an item has been handled beyond what is reasonably necessary and its value has been reduced.

Return Costs
Customers are responsible for return postage for change-of-mind returns. If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where appropriate.

Faulty or Damaged Items
Please contact us as soon as possible with your order number and, where appropriate, photographs of the problem. Your statutory rights under UK consumer law are not affected.Where appropriate, we may offer a replacement, exchange or refund depending on the circumstances and your legal rights.

Refunds
Once your return has been received and checked, any refund due will be issued to your original payment method. Where required by law, standard outbound delivery charges will also be refunded.

Exceptions
Some items may not qualify for change-of-mind returns, including certain personalised, made-to-order or unsealed hygiene-sensitive products where permitted by law. This does not affect your rights if an item is faulty or not as described.

Starting a Return
Contact us through our Contact Us page with your order number and reason for return. Once your return request has been reviewed, we will provide the return address and return instructions. Please do not send items back without contacting us first..